Politique de remboursement

RETURN POLICY

All orders placed in the United States are eligible to be returned for a full refund if within the return period from the fulfillment date. The return period is as followed:

  • 90 day return period for replacement parts
  • 30 day return period for equipment and accessories

Only items returned in their original condition with their original packaging are eligible for a full refund. We are pleased to offer "Easy Returns + Package Protection" coverage for purchase at checkout. This coverage qualifies shoppers for a free return shipping label upon requesting a return. Please note, coverage does not exempt shoppers from the return policy. Customers who do not purchase coverage will be responsible for return shipping and any handling cost the carrier may charge.


To return an item, visit our return portal here. With any questions, please email our customer service department at support@powerplusparts.com.

PLEASE NOTE:

Product may not be eligible for a refund if they meet any of the following conditions:

  • Products that have been used, installed or damaged
  • Products returned without their original packaging
  • Products missing items that were included with the item sold such as accessories, manuals, hardware, etc

If the return meets one of the conditions above, no refund will be issued.

INTERNATIONAL ORDERS

Any equipment, parts or accessories that are shipped international (outside of the United States) are non-returnable. 

SPECIAL ORDER ITEMS:

Any item that is special ordered (Indicated as "Available to order") is subject to a 15% restocking fee. This includes special ordered items on orders that were canceled before the items shipped out

EQUIPMENT, PARTS, AND ACCESSORIES WARRANTY

All the equipment, parts, and accessories we sell on Power + Parts have a manufacturer warranty from EGO. Please contact our customer service department to find out if your item is eligible for a warranty claim. We and the manufacturer EGO Power+ will strive to work with you to resolve any issues or defects with the product. In some cases, we may require the item to be returned back to us in which case our customer service team will provide you with the necessary information and instructions to return the defective item back to us.