Customer Service Center
Real people at our store in Orem, Utah, here to help with EGO orders, parts, returns and warranty questions.
Frequently Asked Questions
When will my order ship?
In-stock items ship the next business day from our warehouse in Orem, Utah. You'll get an email with your tracking number as soon as your order ships.
Where is my order?
Sign in to your account with the email you used at checkout to see your order status and tracking. Have a tracking number? Use our package tracker.
How much is shipping?
Orders of $99 or more ship free. See our shipping policy for rates on smaller orders.
How do I return my order?
Start your return online and we'll walk you through it. You can read the full return policy anytime.
How do I find the right part?
Use our EGO parts diagrams to look up your tool by model number. Not sure? Contact support with your model and serial number and we'll find it for you.
Are you an authorized EGO dealer?
Yes. We've been an authorized EGO Power+ dealer since 2017 and are EGO's largest parts dealer in the United States. Tools you buy from us are covered by EGO's full warranty.
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Store Info
Visit the store
271 North State Street, Orem, UT 84057Power + Parts is powered by Cutler's, our retail store and service center.
Still Need Assistance?
Or call (801) 360-1302 · 10AM - 5PM MST, Monday - Friday
Contact Support
Send us a message and our team will reply by email.